Guidelines for Cancellations & Refunds

At epic24drafts, we're here to make your experience smooth and seamless. However, we understand that plans change! Here’s our policy on when and how you can cancel a contest or request a refund.

1. Self-Initiated Cancellations

Before the Contest Begins: Need to step out before the game starts? No worries! Cancel your entry within the specified timeframe, and the entry fee will be returned to your account balance.

After the Contest Starts: Once the game begins, the stakes are set, and cancellations are no longer possible. Entry fees won’t be refunded, as game outcomes rely on real player performances.

2. Cancellations Initiated by epic24drafts

Not Enough Players: If a contest doesn’t meet the minimum player requirement, we may cancel it. No worries—entry fees will be fully refunded in this case.

Technical Issues: If tech troubles impact fairness, epic24drafts reserves the right to cancel. Participants will receive full refunds for these disruptions.

Violation of Rules: Contests canceled due to rule violations may not offer refunds to those involved in breaking the rules.

3. Refund Process

Eligible Refunds: Refunds are granted in certain situations:

  • If epic24drafts cancels the contest.
  • If you cancel before the contest begins.
  • If there’s a billing or payment issue.

How Refunds Are Processed: Refunds go to your epic24drafts balance, where they can be used in future contests or withdrawn, following our withdrawal policies.

Non-Refundable Situations: Refunds won’t be issued for:

  • Disqualifications due to rule violations.
  • Losses from gameplay.
  • Requests after a contest has started or ended.

4. Withdrawing Your Account Balance

Requesting Withdrawals: You can withdraw funds from your account balance at any time, provided you meet the minimum withdrawal amount listed on the platform. Withdrawals will go to the payment method linked to your account.

Processing Time: Withdrawals typically process in 3-5 business days, depending on your payment provider.

Withdrawal Fees: A small fee may apply, and any costs will be clearly communicated during the withdrawal process.

5. How to Request a Cancellation or Refund

Contact Support: For cancellations or refunds, reach out to our support team at [email protected]. Include details such as your account info, contest specifics, and your reason for the request.

Review Process: Our team will review your request within 24-48 hours. We may reach out if more information is needed.

6. Policy Updates

epic24drafts reserves the right to update this policy at any time. Changes will be posted here, and continuing to use the platform indicates your acceptance of any updates.

7. Contact Us

Have questions about this policy? We’re here to help at [email protected].